Frequently Asked
Questions
We have the most common questions answered for you below. It’s beginning to look a lot like Christmas!
During the high volume events like Kersey Valley Christmas we do not use the front entrance. Please follow the Google Maps GPS directions provided Click Here:
There were several factors that went into the decision to transition to card and mobile payment-only transactions.
Faster.
Eliminating the need to make change allows for quicker transaction times and lower wait times, making the guest experience even better!
Efficiency.
The cashless model allows us to operate more efficiently and effectively, giving our team members the opportunity to focus more on you, our guest.
Safer.
Keeping guests and team members safe is the number one priority for us on the farm. Cashless models have proven to be a safer model to implement across the retail and hospitality industries.
We accept all major types of card payments that our POS system accepts. We also accept all digital, contactless payments that Square accepts, such as Apple Pay, etc.
Yes. However, we recommend against it.
If you come with cash and not with credit, debit, or mobile, there is one option available.
A cash-to-gift card option is available at Gotcha Covered. Guests will be able to transfer cash onto a Kersey Valley gift card. The gift card can then be used throughout the farm for purchases.
If you have money left on your gift card the value that remains on the card can be used at our farm on future dates. It will not expire. Or you can go to Gotcha Covered and receive cash back for any money left on the gift card.
No purchase neccessary to see Santa, however if you do purchase online you will be guaranteed a timeslot. You must join the virtual queue at Santa's Workshop upon arrvial. If you opted to purchase the digital downloads you MUST stop by the Photo Shots building before leaving to enable your downloads. A strict 2 poses per family to respect the time of others is in place. Note: Pease be aware once he has reached capacity you will have to let your kids know he may run out of time to see everyone. We will only allow you to join the virtual queue in a timeslot if we have time before closing.
This allows you to walk around and enjoy the lights, grab something to eat or drink, partake in one of our other activities, or get warm while making smores over an open fire. This allows us to limit the capacity due to the demand to see Santa.
All military personnel with ID can Buy One Get one ticket free at the ticket booth. If you already purchased your tickets online you can pick up a free ticket at the ticket booth with your military ID. Only one free ticket per ID is allowed. We also offer thousands of free tickets on vettix.org and as another way to thank you for your service.
YES! Since capacity is very limited we will sell out most nights, so walk-ups could be turned away once we reach capacity. As with any of our events parking can take up to 1 hour. The objective for us is to make an evening where you get in quickly and have fun with the whole family participating in the activities. While having fun out on the farm you are actually waiting in line to see Santa, the Grinch, and the Train ride by using virtual queue line technology. What an idea! DON’T WAIT PARTICIPATE
Digital Photo Packages: (Includes, Santa, Grinch, & Magical Carriage)
Note: Photos sessions have a max poses of 2 poses to be fair on the time.
$50 digital download of all your images
Print Only Photo Options:
$20 6×8 print and one folder
Extras available onsite:
$15 for add-on 6×8 prints
$4 Photo folder
We do have handicapped parking and the Kersey Valley Express train ride does have an accessible car for wheelchairs. The pathways throughout the farm are paved in the main areas. Preferred parking does not have handicapped parking and we suggest using the main lot. Make sure to tell the parking attendant you need handicapped parking and they will direct you.
Click the BOOK NOW button on top of the page to see live availability. The park opens from 5:30 pm to 9:30 pm Sundays and the week before Christmas. Friday and Saturday 5:30 pm to 10:00 pm. Check calendar for dates of operation.
All activities we offer during the Kersey Valley Christmas event are included in the General Admission ticket. Admission Includes Visit with Santa and The Grinch, Kersey Valley Express Train Ride through the Wild West Christmas Towns. Wagon rides around the farm through the Christmas lights, jumping pillows, kiddie zip lines, pedal carts, cow train, bungee trampolines, round-up rodeo, super mega ride n slide, Mac Jingles the singing Reindeer, Tree House Village, Dinosaur Discovery, and our roasty toasty fire pits for making smores!
We will gladly move your ticket to another night if we close due to rain. Please note our ticket policy is if you do not attend on the night you selected you will not be entitled to a refund unless you purchased ticket insurance or notified our office at least 48 hours before your reservation.
$10 per car and $20 charge for a bus. VIP Parking is $20 across from the main entrance. We prefer cash to speed up the process of getting into the parking lot.
We do not allow photography with Santa, the Grinch, or of the Magical Carriage, we do allow guests to take photos with all of our other characters roaming about and throughout the walk-through light show inside the train track area. Santa, Grinch, and Magical Carriage photos are sold onsite, do not lose the photo pass card we give you as this is the only way to purchase your photos. We also use a virtual queue system to allow your family to enjoy the farm instead of being stuck in long lines to see Santa, the Grinch, and the Kersey Valley Express train ride.
All of the activities are outdoors, please dress for the conditions. The only heated areas are Santa’s Workshop and the restrooms.
Food and Beverage Options: Tumbleweeds Grub House, Fudge Shop, Apple Cider Donuts, Carmel Kettle Corn, and Bavarian Nuts. Snack Shack serves Hot Chocolate, Coffee, Hot Apple Cider, and Pepsi products. Visit the Smore’s Station to get your Smores and Marshmallow Kits for roasting at fire pits.
We Are Pet Friendly: Must be on a leash and allowed to visit Santa and the Grinch for photos. Please use the doggy waste stations and pick up any snow cookies left behind. 🙂
The Kersey Valley Express can carry 104 passengers and the John Deere Wagon rides can carry between 80 and 125 passengers.
Please note: the weather may delay or cancel the train ride, but the wagon rides can operate in light rain.
We are proud to offer state-of-the-art restroom and kitchen facilities that are as nicest you will find around. However, we also have temporary restrooms throughout the park for your convience.
Well over 1 million lights across the nearly 100-acre farm.
It takes months of planning ahead to organize the event. Many items have to be ordered in January to arrive on time since many items are made overseas. We start installing the lights in August to be ready to open the day after Thanksgiving. We have a team of elves that go crazy and decorate the farm.
Please visit this page on our portal site with a link to local accommodations and restaurants: https://www.kerseyvalley.com/about-us/
While you and your family and friends are riding on the Christmas Wagons that go around the farm we have set up Rudolph light displays hiding in the woods. See if you can find them all by calling out “Rudolph” when you see them. It’s a throwback to the “Punch Bug” game many of the parents played growing up.
Protect your purchase from unforeseen circumstances that prevent you from attending by adding Ticket Protection.
If you decline, you acknowledge that there are no refunds. No Shows = No Refunds
The train ride may have to close if the weather conditions cause train to loose traction and not be able to operate. If this attraction closes you can request a rain check via email info@kerseyvalley.com with your order number.
We have over 100 staff members on duty, they all have on bright red jackets with the Kersey Valley Christmas logo on the front along with their name tag. Please don't hesitate to ask anyone of them for help. Merry Christmas!